Brand's performance
4.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
4.2%
Average Response Time
0%
Solution Rate
4.2%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Pepkor Holdings Limited
  • +27 860 007 294
  • PO Box 6100, Parow East, 7501
    36 Stellenberg Road, Parow Industria
  • [email protected]
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PAXI - I’m not happy with your service

No resolution
Gugulethu
Gugulethu filed the complaint
23 August 2023
I went to collect my parcel at PEP Manguzi Kwa-Ngwanse. Parcel number is D611016560538 the parcel was open and my package was broken. I’m really not happy with this service I require a full explanation as to what happened as it was supposed to be handled with care. I’m definitely sure your agents packing the parcel were fully aware that it was fragile. Please assist with a full explanation to what happened and I will need a reimbursement.
This complaint has a private attachment.
Incident date: 23 August 2023
This complaint has been considered as not resolved.
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