Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

12.5%

Average Response Time

0%

Solution Rate

12.5%

Average Ratings

18%

Customer Retention Rate

20%

Category ranking

Express Courier - National

1 PAXI 12.2

Pepkor Holdings Limited

+27 860 007 294
PO Box 6100, Parow East, 7501
36 Stellenberg Road, Parow Industria
[email protected]

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PAXI - I’m not happy with your service

Gugulethu filed the complaint

23 August 2023

I went to collect my parcel at PEP Manguzi Kwa-Ngwanse. Parcel number is D611016560538 the parcel was open and my package was broken. I’m really not happy with this service I require a full explanation as to what happened as it was supposed to be handled with care. I’m definitely sure your agents packing the parcel were fully aware that it was fragile. Please assist with a full explanation to what happened and I will need a reimbursement.

This complaint has a private attachment.

Incident date: 23 August 2023

This complaint has been considered as not resolved.

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