Brand's performance
3.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
3.4%
Average Response Time
0%
Solution Rate
3.6%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Pepkor Holdings Limited
  • +27 860 007 294
  • PO Box 6100, Parow East, 7501
    36 Stellenberg Road, Parow Industria
  • [email protected]
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PAXI - D532009371636

No resolution
Keabetsoe
Keabetsoe filed the complaint
20 June 2022
I have sent my parcel on the 6th of June 2022. When I was tracking my parcel the report was still showing that it is underway. 3 days after awaiting for the 9 days delivery. I logged a complaint and 2 days after I was contacted only to be told that the vehicle that was doing deliveries was hijacked. An agent promised to send an email with the process that I will need to follow in order to submit a claim. Till today no email was sent. There is no communication or what so ever from Paxi. Im so disappointed.
Incident date: 20 June 2022
This complaint has been considered as not resolved.
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