Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

5.9%

Average Response Time

0%

Solution Rate

6.7%

Average Ratings

10%

Customer Retention Rate

0%

Category ranking

Express Courier - National

1 PAXI 5.4

Pepkor Holdings Limited

+27 860 007 294
PO Box 6100, Parow East, 7501
36 Stellenberg Road, Parow Industria
[email protected]

Is this your company? Click here

PAXI - D532009371636

Keabetsoe filed the complaint

20 June 2022

I have sent my parcel on the 6th of June 2022. When I was tracking my parcel the report was still showing that it is underway. 3 days after awaiting for the 9 days delivery. I logged a complaint and 2 days after I was contacted only to be told that the vehicle that was doing deliveries was hijacked. An agent promised to send an email with the process that I will need to follow in order to submit a claim. Till today no email was sent. There is no communication or what so ever from Paxi. Im so disappointed.

Incident date: 20 June 2022

This complaint has been considered as not resolved.

Comments

This complaint has no comments yet.

To leave your comment you must sign in.

Similar complaints

PAXI - I just need my parcel or a refund please

Hi yes I am still waiting for my parcel to delivered to the paxi point where I have…

16 September 2024

PAXI - Pexi pep wrong destination

On the 11th September my brother Lungani Langa sent parcel from PEP PO543 to PO366…

PAXI - Service delivery

On 5 august 2024 I made a paxi delivery to Senekal branch of which the expected…