Online Car Parts
Online Car Parts
Brand's performance
N/A
/100
No data
No data
Satisfaction Index over the past 12 months.
Category ranking
Car Parts & Accessories
1 Cartrack 23.1
...
Online Car PartsN/A
  • +27 11 794 600
  • Shop A7, Northview Shopping Centre, Cnr Malibongwe Drive & Olievenhout Avenue, Northgate, Randburg
  • [email protected]
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Online Car Parts - Fail to refund payment

No resolution
3/10
Maans Conradie
Maans Conradie filed the complaint
28 July 2023
After purchase online the part was not received. When followed up it was indicated that the part was not available at the time. The order was cancelled and refund demanded. After promise to refund and various follow up calls still no refund received.
Incident date: 10 July 2023
Maans Conradie
4 August 2023
After contacting Online car parts daily and promises to refund by accounts department Dainah...the matter is still not resolved. Why would this company delay the refund for 3 weeks already after they could not deliver the part..it is not even a defective return but a failure to produce.
Maans Conradie
Maans Conradie rated the brand
29 September 2023

The part was eventually refunded after weeks of pressure and daily calls and complaints to various staff members.

This complaint has been considered as not resolved.
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