Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
ONEPOINTZERO
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One Point Zero - What a nightmare!

No resolution
1/10
khatija suleman
khatija suleman filed the complaint
6 October 2023
The owner of One Point Zero was contracted to do some renovations in our home. We had discussed exactly what we wanted and He agreed. He brought all his own suppliers, so that he would personally oversee them and help us if they don't fullfill the guarantee. He never did either!!! Quite the opposite actually!

The interior designer made Huge Mess of our bedroom cupboards and felt nothing. Just Walked away!

Our work was supposed to be completed early last year.
Without any communication all the work slowed down and came to a complete halt!!! We were dumbfounded!
All our emails and calls were not responded to.

The garage door fell, missing my husband by millimetres!

I asked the owner repeatedly for our invoices, i needed it for our records and guarantee purposes. To date we received nothing. Note we have Paid in Full.

ALL the old stuff and extra new stuff was STOLEN!!! I made it clear that we want everything, old and new. The new stuff amounted to a lot :( The old stuff i was going to donate.

Currently we have problem with waterproofing, wooden flooring, aircon, paving, dampness in the house etc...
Damp affects me because i'm asthmatic and they know.
Companies involved refuse to help, we have to go through One Point Zero?
He ignores us, tried to contact the interior designer and builder. Nobody cares.

Contractors Must be held Accountable, its unacceptable that we had to experience this. Never Ending Nightmare!
They have to respect people and their homes.
There has to be consequences so that hopefully the next person will be treated better and they learn a thing or two.
This complaint has a private attachment.
Incident date: 7 November 2022
khatija suleman
10 October 2023
Take away the power these guys have!!!Above all to disrespect you and your home.
No handover means lot of corruption happening!!!
khatija suleman
10 October 2023
Brand new paving!!!
Chosen by them
khatija suleman
10 October 2023
Jessie's pathetic quality of work!
khatija suleman
khatija suleman rated the brand
9 December 2023

Too many false promises and lies. They stretched 6 month job into 2 n half years of hell !!! No transparency!!! Verrrry rude! Didnt repect us or our home! Still waiting for invoices and guarantees, everything needs to be fixed!!! Currently fixing brand new aircons

This complaint has been considered as not resolved.
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