How can I contact Old Mutual?

You can contact the brand via the following email OMFComplaints@oldmutual.com

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Old Mutual | Complaints Book

Name: Old Mutual
Rating: 1.5

Brand's performance

1.5

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

Average Response Time

Solution Rate

Average Ratings

10%

Customer Retention Rate

Category ranking

Insurance Companies

1 Pineapple Insurance 10

2 Bidvest Insurance 1.5

3 Old Mutual 1.5

Insurance

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Montchesca Rhode

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Old Mutual - Life insurance not paid out after years of paying

after years of paying my life insurance with this brand and unfortunately been unemployed since 2021 , when my husband past away in August 2023, they told me theirs nothing they can pay out cause my benefits laps. I do understand , but not even a R100.00…

No resolution

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