Brand's performance
8.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
6.3%
Average Response Time
6.3%
Solution Rate
10%
Average Ratings
10%
Customer Retention Rate
0%
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NSFAS - Unsettled fee

No resolution
Refentse
Refentse filed the complaint
23 July 2021
Good day

I have been funded by NSFAS for the past 3 years for my first degree but unfortunately I cannot get my certificate because there is an outstanding balance of approximately R20000.

I am currently pursuing further studies with the same university and i need to apply at other universities to pursue forensic studies and seek employment, however my degree certificate is required for enrollment and employment.

SMU is unable to provide me the degree certificate due to outstanding balance of R20.000 which was not settled by NSFAS.
This complaint has a private attachment.
Incident date: 21 July 2021
This complaint has been considered as not resolved.
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