NSFAS - Still waiting for funding to show approved and be paid after i was told head office approved funding

I went to NSFAS with my aunt on two occasions in July to find out why i am still waiting for feedback on my bursary application i made in February 2024. I had no change on my profile so we went to the head office in Town. At the second office visit i was told the college didn't upload correct documents etc and the lady helped me, she also said she called head office and they approved my application. I am an orphan no mother or father, both are deceased. Since July i am still waiting. It costs time, days off college, and money to go all the way to their head office. All the other students are getting their money i got nothing so far and i am struggling to travel to college . I emailed a few times they still didn't reply to me. I can't afford to go back again to head office it costs too much money and they make it difficult for adults to speak to them as only students are allowed in their office.