NSFAS - Rejection of funding due to nsfas inefficiencies

I just recieved a rejection from NSFAS. The quoted reason for rejection is that they can't verify my parent yet I have done the following:
1. Attached her ID
2. Attached her payslip
3. Attached an affidavit where she stated that she is my parent raising four kids and two of them got NSFAS funding before.
4. Last year they approved my funding but I could not get the institution and this year I have the institution and they are rejecting my application. So what informed NSFAS to approve my funding last year if this year they can't link me to my parent because I submitted the same information even last year.

I then clicked on the appeal option and was given an opportunity to write any motivation, which means the decision will be based on the previously attached documents.
I see this as a delaying tactic that increases the number of starving days in the institution I am in as I don't have funding.

I was given an opportunity to appeal, and I clicked on appeal but was not given an opportunity to write a motivation and attach necessary documents. It just said my appeal was sent. As a result of that the status of that appeal is another rejection. I honestly feel that was an act of ticking a box that one was afforded an appeal, there was no intention to help a needy student.