Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

10%

Customer Retention Rate

0%

Category ranking

University education

1 Oxbridge Academy 12.8

2 University of Western Cape 10

3 NSFAS 1.5

08000 67327
2nd Floor, House Vincent, 10 Brodie Road, Wynberg, Cape Town, 7800
[email protected]

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NSFAS - Poor service

LUNGILE MBUYISA filed the complaint

28 April 2022

Been calling NSFAS to check the progress of my appeal and nothing has been done even today and I'd hold for hours to get assistance. Today (28/04/2022) I called from 1h00, around 16h00 my call was dropped. I dialled again same time, which I had to hold for another 2 hours, at 17:38 my call was dropped again. Today i felt drained, I really am tired.

Incident date: 28 April 2022

This complaint has been considered as not resolved.

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