Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
  • 08000 67327
  • 2nd Floor, House Vincent, 10 Brodie Road, Wynberg, Cape Town, 7800
  • [email protected]
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NSFAS - Nsfas not contactable and does reply to emails

Awaiting reply
Brian Ellis
Brian Ellis filed the complaint
13 October 2024
In September 2023, I was contacted by debt collectors regarding NSFAS loan repayments.

I am still a full time student and have never left the institution/ nor failed a single module - I have been doing teaching assistant work to pay for rent and food. I was offered bursaries to subsidise my studies. I have graduated all my degrees with distinction.

Apparently, I have been accruing R500 interest every month based on the debt collectors state of account. This is not what was signed for, I contacted [email protected] 3 times during this year and only get an email stating that I need to wait 4 to 6 weeks for a response (NSFAS did not respond). I was 2 hours on call on 9 October 2024 to speak to someone at the call centre only for them to tell me I should send an email since they cannot help me.

I am running out of communication channels (I have emailed, I have called, I have been to campus offices, I have contacted the debt collectors, I have contacted NSFAS legal) but was quick to be handed to debt collectors. I don’t want to fight, since there is a clear misunderstanding on NSFAS part that must be sorted for me to pay off the loan.
This complaint has a private attachment.
Incident date: 13 October 2024
Brian Ellis
6 January 2025
Another year has gone by without comment or communication. Please respond.
Brian Ellis
Brian Ellis is awaiting brand resolution
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