Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
Average Response Time
Solution Rate
Average Ratings
Customer Retention Rate
  • 08000 67327
  • 2nd Floor, House Vincent, 10 Brodie Road, Wynberg, Cape Town, 7800
  • [email protected]
Is this your company? Click here

NSFAS - Not coded

No resolution
Samukelisiwe Zulu
Samukelisiwe Zulu filed the complaint
23 April 2021
I had a dual registration query which I was not aware of last year which I advised NSFAS about and I was advised to send proof of registration for the correct institution on the 7th of June last year to dualreg department and I did. They still paid UNISA instead of DUT and as a result they have not paid the correct institution and I have not been coded to receive funding for this year either, despite logging another query 6 weeks ago. The worse part is, no one knows what to do to assist me and all I'm advised to do is wait, but I have been waiting since last year when I sent proof of registration for the correct institution which is DUT.
This complaint has a private attachment.
Incident date: 23 April 2021
This complaint has been considered as not resolved.
This complaint has no comments yet.