Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

10%

Customer Retention Rate

0%

Category ranking

University education

1 Oxbridge Academy 12.8

2 University of Western Cape 10

3 NSFAS 1.5

08000 67327
2nd Floor, House Vincent, 10 Brodie Road, Wynberg, Cape Town, 7800
[email protected]

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NSFAS - No contact

Samantha Damons filed the complaint

23 November 2021

I paid the full balance which reflects on my account on the NSFAS portal on the 15 November 2021. I paid it directly into their FNB account and emailed the proof of payment on the 16 November 2021 to: [email protected]. I have tried calling their contact centre cannot get hold of anyone. I just need confirmation that my account has been settled.

This complaint has a private attachment.

Incident date: 23 November 2021

Samantha Damons rated the brand

8 December 2021

They need to work on their turnaround time for dealing with queries.

Would you buy again? No

7/10

This complaint was considered resolved.

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