NSFAS
NSFAS
University education
Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
University education
1 Oxbridge Academy 12.8
2 University of Western Cape 10
3 NSFAS 1.5
  • 08000 67327
  • 2nd Floor, House Vincent, 10 Brodie Road, Wynberg, Cape Town, 7800
  • [email protected]
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NSFAS - Application for funding not handled correctly

No resolution
1/10
Megan Muller
Megan Muller filed the complaint
19 March 2024
My daughter applied for funding. We submitted everything requested. The sight didnt allow me to add payslips or anything, only the tax form. They then rejected the application reason was earning over the thresh hold. We then appealed and again it only allowed me to submit my payslip , no other supporting documents.. Now it rejects us again with a different reason saying unverified parent which is ridiculous as my name is on her birth certificate.
This complaint has a private attachment.
Incident date: 19 March 2024
Megan Muller
Megan Muller rated the brand
10 May 2024

Didn't even respond.

This complaint has been considered as not resolved.
Complaint #467224
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View Aphelele's profile
Aphelele
19 March 2024
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This is exactly the same incident that happened to me. Very poor administrative competency, yet this is the institution that is at the forefront of changing the economic landscape of the country by educating the youth.

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