Brand's performance
8.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
6.3%
Average Response Time
6.3%
Solution Rate
10%
Average Ratings
10%
Customer Retention Rate
0%
  • 08000 67327
  • 2nd Floor, House Vincent, 10 Brodie Road, Wynberg, Cape Town, 7800
  • [email protected]
Is this your company? Click here

NSFAS - Allowance issue

No resolution
Ismail Koya
Ismail Koya filed the complaint
4 April 2022
I applied for NSFAS funding for 2021 academic year when second chance applications reopened in September 2021. I was approved for NSFAS funding for 2021 academic year however my tuition fees and my application were only processed in March 2022 therefore I did not receive any allowances for 2021 academic year to which I am entitled to. As per my fees statement there is a credit balance which relates to my allowances. However, the university refuses to release those allowances stating that 2021 allowances cannot be paid in 2022 academic year. When I communicated with NSFAS they just told me that once the money has been handed over to the university, NSFAS cannot do anything about it. Also I would like to know as to why my 2022 tuition fees have been paid when my application only relates to 2021 academic year. If the non-payment of my allowances is due to this, NSFAS can reverse this years 2022 fees paid as I currently have another bursary which will pay my tuition fees as long as I can rightfully receive my 2021 allowances.
This complaint has a private attachment.
Incident date: 1 March 2022
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.