Netstar tracking
Netstar tracking
Brand's performance
49.4
/100
Average
Average
Satisfaction Index over the past 12 months.
Response Rate
100%
Average Response Time
65.6%
Solution Rate
44.4%
Average Ratings
26.7%
Customer Retention Rate
33.3%
Netstar (pty) Ltd
  • 0860 122 436
  • Central Park Offices, 16th Road, Midrand, 1685, South Africa
  • [email protected]

Netstar tracking - Poor service

Resolved
1/10
Ruwan Roos
Ruwan Roos filed the complaint
5 October 2023
I sold my car Feb 2022 and I have sent numerous emails cancelling their policy but I have received zero acknowledgement. They've kept debiting my account and I have resorted to cancelling debit orders and sending additional emails with no one responding. No they finally sent me and sms telling me i am handed over to debt collectors etc.
Incident date: 5 October 2023
Netstar tracking
19 October 2023
Good day Ruwan,

Thank you for taking the time to contact us. We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Regards,
Netstar
Ruwan Roos
Ruwan Roos rated the brand
24 January 2024

Poor Service,

This complaint has been considered as resolved by the brand and accepted by the user.
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