Netstar tracking
Netstar tracking
Brand's performance
58.5
/100
Average
Average
Satisfaction Index over the past 12 months.
Response Rate
100%
Average Response Time
84.3%
Solution Rate
57.1%
Average Ratings
26.7%
Customer Retention Rate
33.3%
Netstar (pty) Ltd
  • 0860 122 436
  • Central Park Offices, 16th Road, Midrand, 1685, South Africa
  • [email protected]

Netstar tracking - Poor service

No resolution
Zandile
Zandile filed the complaint
21 August 2023
Cas 6877313-v7x5. Cas6893980-g9wo. Cas 6899512-T2P6. All this are the cases that are created for the device. And many others. It is sad cause every month they are getting paid. I have to pay them and the car while it's in the dealer. When they want customers they are very sweet when talking but come to the delivery. It's their device that dra I ns the battery instead of fixing it they disconnected the device when they are supposed to connect it it's now a problem.
Incident date: 21 August 2023
Netstar tracking
1 November 2023
Hi Zandile

Thank you for taking the time to contact us.

Please note one of our trained consultants will be in contact with you for assistance.

Regards,
Netstar
This complaint has been considered as not resolved.
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