Netstar tracking
Netstar tracking
Brand's performance
49.4
/100
Average
Average
Satisfaction Index over the past 12 months.
Response Rate
100%
Average Response Time
65.6%
Solution Rate
44.4%
Average Ratings
26.7%
Customer Retention Rate
33.3%
Netstar (pty) Ltd
  • 0860 122 436
  • Central Park Offices, 16th Road, Midrand, 1685, South Africa
  • [email protected]

Netstar tracking - No assistance received after reporting, not working tracking device since 16 september 2021

No resolution
1/10
Nelie SITUBENI
Nelie SITUBENI filed the complaint
25 October 2021
I called the customer care on 12 October 2021to report that , I am unable to track my car's location using the app as well as the tracking WhatsApp number.the customer care consultant responded by saying a technician will be dispatched to my house to check the tracking unit device, but i will receive a call prior for arrangements. I waited for that call ,until i decided to call on the 19th of October 2021,again i was prom
Incident date: 12 October 2021
Nelie SITUBENI
Nelie SITUBENI rated the brand
27 December 2021

Bad customer service

This complaint has been considered as not resolved.
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