Netstar tracking - Have not received any cancellation email

Sandy Havnar filed the complaint

7 November 2023

I have written to 2 of your email addresses requesting cancellation of my account. The emails were never delivered. I called and was assured that the service has been removed and the tracker has been deactivated. I was told that I would receive a cancellation email but have not received it. A debit order went off on my account and I called again. I was assured that it would be the last one. I need an email to confirm that I am no longer a client and I will not be debited for a service that I am not using

Incident date: 7 November 2023

Netstar tracking

13 November 2023

Hi Sandy

Thank you for taking the time to contact us.

We apologize for the service you have received and would like the opportunity to assist you.

Please note one of our consultants will make contact with you.

Regards,
Netstar

Sandy Havnar

13 November 2023

OK. Thank you

Netstar tracking

14 November 2023

Hi Sandy,

Thank you for taking my call and allowing us an opportunity to assist your request.

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Regards,
Netstar

Netstar tracking

14 November 2023