Netstar tracking - Customer service, recording and incorrect information

Good day

I called today with regards to the warranty and the recording for my tracker with them and I have been transferred to many departments without help. I spoke to Simphiwe
Tshepo
Lisha
Lucia Moko
Ernest
Nadira
Leriza Naidu

none of these people managed to help me, I have been having trackers for many years with them and I took another help but the service doesn't change instead it is chasing customers away
I need assistance ASAP

I was informed that when my car is stolen they will repay the value of the car but now when I call I was told I was supposed to have 2 units in the car and it was not disclosed on the call
please provide the call