Netstar tracking
Netstar tracking
Brand's performance
49.4
/100
Average
Average
Satisfaction Index over the past 12 months.
Response Rate
100%
Average Response Time
65.6%
Solution Rate
44.4%
Average Ratings
26.7%
Customer Retention Rate
33.3%
Netstar (pty) Ltd
  • 0860 122 436
  • Central Park Offices, 16th Road, Midrand, 1685, South Africa
  • [email protected]

Netstar tracking - Customer service, recording and incorrect information

No resolution
Lucky Seshabela
Lucky Seshabela filed the complaint
10 February 2022
Good day

I called today with regards to the warranty and the recording for my tracker with them and I have been transferred to many departments without help. I spoke to Simphiwe
Tshepo
Lisha
Lucia Moko
Ernest
Nadira
Leriza Naidu

none of these people managed to help me, I have been having trackers for many years with them and I took another help but the service doesn't change instead it is chasing customers away
I need assistance ASAP

I was informed that when my car is stolen they will repay the value of the car but now when I call I was told I was supposed to have 2 units in the car and it was not disclosed on the call
please provide the call
Incident date: 10 February 2022
This complaint has been considered as not resolved.
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