Netstar tracking
Netstar tracking
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
100%
Average Response Time
59%
Solution Rate
25%
Average Ratings
26.7%
Customer Retention Rate
33.3%
Netstar (pty) Ltd
  • 0860 122 436
  • Central Park Offices, 16th Road, Midrand, 1685, South Africa
  • [email protected]
Filter by:
Tohiera
Tohiera
25 March 2024
Being dealt with
Netstar tracking - Pathetic service

Unsatisfied with service received from call centre agents. Request has been sent for a technician to fix our panics which is faulty. An appointment was set for…

Being dealt with
Mogammat Zubair Carlie
Mogammat Carlie
20 March 2024
Being dealt with
Netstar tracking - 1745128

Sent an email to the account department advising that I do not have an account with Netstar but my bank account is being debit with R750.00 x 2, I emailed the screenshots…

Being dealt with
Anna Viljoen
Anna Viljoen
7 December 2023
No resolution
1/10
Netstar tracking - Paying a netstar on vehicles sold years ago

I've had vehicle insurance with a insurance company for about 7 years where netstar was included in my policy. Every time I sold a vehicle, I will remove it from…

No resolution
1/10
Nkosinathi
Nkosinathi
20 November 2023
No resolution
6/10
Netstar tracking - Unhappy customer

Premiums are up to date. Asked for tracking test certificate, comes back as device is not active. Now I feel my car is at risk.

No resolution
6/10
Sandy A Havnar
Sandy Havnar
7 November 2023
Resolved
Netstar tracking - Have not received any cancellation email

I have written to 2 of your email addresses requesting cancellation of my account. The emails were never delivered. I called and was assured that the service has…

Resolved
James
James
18 October 2023
No resolution
Netstar tracking - Cancelation of contract

Ever since 2021 I make a cancelation of tracker but nothing has been done and the company deducted twice every month saying that I have two cars but I registered…

No resolution
Ruwan Roos
Ruwan Roos
5 October 2023
Resolved
1/10
Netstar tracking - Poor service

I sold my car Feb 2022 and I have sent numerous emails cancelling their policy but I have received zero acknowledgement. They've kept debiting my account and I…

Resolved
1/10
Zandile
Zandile
21 August 2023
No resolution
Netstar tracking - Poor service

Cas 6877313-v7x5. Cas6893980-g9wo. Cas 6899512-T2P6. All this are the cases that are created for the device. And many others. It is sad cause every month they are…

No resolution
Zandile
Zandile
21 August 2023
No resolution
Netstar tracking - Poor service

I phoned again spoke to one of 5he consultants he was trying to find out why there was no technician send. He came back and told me that he's not getting anyone…

No resolution
Patrick Mama
Patrick Mama
14 June 2023
No resolution
Netstar tracking - Faulty device

i have installed the tracker 3weeks ago, but it failed to track my vehicle. when i phone them they sent me from pillar to post, the phone is just ringing for 30min…

No resolution