Nedbank
Nedbank
Brand's performance
13.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
14.3%
Average Ratings
15%
Customer Retention Rate
25%
Category ranking
Banks
1 Capitec 22.1
2 Tyme bank 20.1
3 Nedbank 13.8
Financial Instutions
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Nedbank - Harassment

No resolution
Pragasan Gopaul
Pragasan Gopaul filed the complaint
23 August 2023
I missed 1 payment with MFC and called in a few days later, before month end called in made arrangements to pay my arreas. I was to to pay an amount for 3 months and all will be in order. Only to be called there after continuosly and told no such aggreement exists and I must make another. As a bank they do not even know what is going on or should I say the right hand has no idea what the left hand is doing. This did not stop despite me making an aggreement, sticking to my payment aggreement, I am constantly being called 8 to 10 times a day and every agent says there us no aggreement and I must make one now. This is disgusting. Nedbank, it is time you catch a wake up. You are going to loose customers because of some peoples inadequate understanding of your business. I closed my bank account with them and tried to change my banking details. I made 27 calls only to be shoved from pillow to post and still not sorted out. This is the most incompetent bank I have dealt with and i plan on closing all my accounts with them once settled.
Incident date: 23 August 2023
This complaint has been considered as not resolved.
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