Nedbank
Nedbank
Brand's performance
13.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
14.3%
Average Ratings
15%
Customer Retention Rate
25%
Category ranking
Banks
1 Tyme bank 25
2 Nedbank 13.8
Financial Instutions
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Nedbank - Disgusting pathetic service

No resolution
1/10
Naz
Naz filed the complaint
30 September 2023
I am totally disappointed and disgusted with Nedbank’s unefficient staff and their lack of understanding. I made a transfer from Nedbank to Nedbank 4 days ago which is not reflecting . Each time I call they give me their stupid stories saying it takes 7 days to reflect . Even from another bank it takes 24 hours max do they think everyone is stupid or illiterate. I went into a branch today and was told this is unacceptable and I must post it on hello Peter . Hopefully one of them can get to use their common sense a d sort out the issues which I am sure many people are having . U will never want to deal with Nedbank again . I am a Client for over 30 years . I would rather move to another bank which always gives me excellent service
Incident date: 30 September 2023
Naz
Naz rated the brand
19 November 2023

They have a don’t care attitude . They don’t know half the time what they saying to the public . Their morals are to be compared to Absa, FNB, Standard Bank and a lot of the other banks . For them it’s “ my way or the guest “ no listening no humanity

This complaint has been considered as not resolved.
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