Is the brand Nedbank trustworthy?
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
14.3%
Average Ratings
15%
Customer Retention Rate
25%
Category ranking
Banks
1 Capitec 23.5
2 Nedbank 13.8
Financial Instutions
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Candice
Candice
5 January 2024
No resolution
Nedbank - Pathetic banking provider

I am genuinely frustrated with this bank which I have been banking with since 2011. From RA issues, agents requesting way too many details for verification, I am…

No resolution
Susan Wessels
Susan Wessels
10 October 2023
No resolution
Nedbank - Amex credit card

Applied for American Express credit card on 18/09/23. Spent 37 minutes on phone with your call centre doing so. Discovered in the branch on 21/09/23 that he had…

No resolution
Mpho Tshifularo
Mpho Tshifularo
3 October 2023
Resolved
3/10
Nedbank - Bad service

Good day My name is Mpho Tshifularo who choose to bank with Nedbank by choice I am not a person who visit the branches I need of services But today I had to visit…

Resolved
3/10
Naz
Naz
30 September 2023
No resolution
1/10
Nedbank - Disgusting pathetic service

I am totally disappointed and disgusted with Nedbank’s unefficient staff and their lack of understanding. I made a transfer from Nedbank to Nedbank 4 days ago which…

No resolution
1/10
Pragasan Gopaul
Pragasan Gopaul
23 August 2023
No resolution
Nedbank - Harassment

I missed 1 payment with MFC and called in a few days later, before month end called in made arrangements to pay my arreas. I was to to pay an amount for 3 months…

No resolution
Carino
Carino
14 August 2023
No resolution
1/10
Nedbank - Nedbank giving my mum the run aroung

My mum who is 74 years old opened an account at the Bluff branch. She went today to activate her banking app. They gave her the call center number to call and sent…

No resolution
1/10
Nicole prince
Nicole prince
25 July 2023
No resolution
1/10
Nedbank - 2 refunds that was prossesed on my amex card

I had 2 refunds done on my Amex card that is closed on the 14 June 2023 I was told to go to the bank after 10 days to get my refund because my account is closed…

No resolution
1/10