Mweb
Mweb
Mobile and Fixed Telecommunications
Brand's performance
7.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
2%
Solution Rate
10%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mondo 21.5
3 Rain mobile 12.3
...
Mweb7.8
Telecommunications- Data
  • 0877005000
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Mweb - Mweb failing to provide a service

No resolution
Jessica Human
Jessica Human filed the complaint
11 October 2023
I went woth MWEB as my ISP and chose Openserve, my install should've been completed on 9/10 but no one has made contact with me at all. This is pathetic service and I will carry on with Afrihost if this does not get sorted today. Its not clear who is at fault if its MWEB or Openserve, but both these companies left a pretty bitter taste in my mouth and I won't recommend!
This complaint has a private attachment.
Incident date: 11 October 2023
This complaint has been considered as not resolved.
Complaint #396823
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