Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

25%

Average Response Time

5%

Solution Rate

25%

Average Ratings

10%

Customer Retention Rate

0%

Category ranking

Mobile and Fixed Telecommunications

1 Metrofibre 30

2 Mondo 21.5

3 Mweb 17.3

Telecommunications- Data

0877005000

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Mweb - Mweb dihonesty in offering a discount and then not giving it

Floris Esterhuizen filed the complaint

2 October 2023

We having moved recently to a retirement village ordered a new internet service from Britelink for MWeb
The service offered one month free and this did not happen
I have sent numerous emails to Scott ross and Honey Mlangeni at Mweb but the just ignore me

They should honour their contractual agreement

Please assist

Incident date: 17 August 2023

Floris Esterhuizen

23 October 2023

This has still not been resolved

Floris Esterhuizen

5 December 2023

The complaint has not been resolved

This complaint has been considered as not resolved.

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