Brand's performance
7.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
2%
Solution Rate
10%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Telecommunications- Data
  • 0877005000
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Mweb - Mweb did not honour their agreement with me

No resolution
1/10
Floris Esterhuizen
Floris Esterhuizen filed the complaint
7 November 2023
MWeb made an offer of one month free but despite even paying them for part of a month they have not honoured that agreement
Incident date: 17 September 2023
Floris Esterhuizen
23 November 2023
Mweb you owe one month free as promised in your offer
Floris Esterhuizen
Floris Esterhuizen rated the brand
27 January 2024

Useles

This complaint has been considered as not resolved.
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