Brand's performance
17.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
0%
Solution Rate
12.5%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Mobile operator
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MTN - Please cancel the debt and activate my service

No resolution
Makala Ramafalo
Makala Ramafalo filed the complaint
12 December 2022
I have upgraded my contract with MTN in March 2022. I took a contract with a premium of R839. Sometime in April I got a debit of R2700. I called MTN and they said it was a mistake and it will be rectified. I again got debited another R2500 plus in May and I called MTN again and they said the same story and finally refunded me. 3 months down the line I realized my services were cut off. I called they said they will fix it. My debit kept on going through and I was over charged. Of late the debit amount was slightly lower and today my services are cut off again and MTN says I owe them R13 000 plus. These amounts don’t reflect on my MTN App.
Incident date: 12 December 2022
This complaint has been considered as not resolved.
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