Brand's performance
6.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
0%
Solution Rate
9.1%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile operator
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MTN - My contract number 0784484706 not receiving smss to date

No resolution
1/10
Thabo
Thabo filed the complaint
26 September 2023
I first realized that I am not receiving SMSs on my MTN number on the 10th December 2022 and when I traced back the time I then realized that the last SMS I had received on my number was on the 16th November 2022. On the10th December 2022 I sent my first email to client services at mtn, I received an automated response that promised they will get back to me which they never did and I had to call them over and over again to ask for their assistance on the matter. The client services has been giving me a runaround about fixing my problem of not receiving SMSs since November 2022 todatee. I am still paying the contract for the number that I do not receive SMSs on.
Incident date: 16 November 2022
Thabo
10 October 2023
I am still awaiting response in regard to my complaint about my number that is not receiving SMSs. This is the arrogance I get whenever I make contact with you to let you know that I have still not been assisted with my problem, I always get ignored. Are you guys ever gonna be able to help me or not?
Thabo
Thabo rated the brand
21 November 2023

I think MTN is very rude, selfish and taking advantage of their customers. I have paid for services I did not receive for close to a year since 16 November 2022 and they only managed to solve my problem in October 2023. Where did all my SMSs money go all along?

This complaint has been considered as not resolved.
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