Brand's performance
6.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
0%
Solution Rate
9.1%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile operator
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MTN - Fraudulent account - id theft?

Awaiting reply
Nel Ashmole
Nel Ashmole filed the complaint
27 May 2024
Account opened using my ID number - I never signed or gave permission nor visited a store. Numerous calls, store visits and attempted ways to have the account closed. Eventually paid also. Need refund. Account still ACTIVE! and I am being penalised!!! 9 months later!
Incident date: 27 May 2024
Nel Ashmole
10 June 2024
Kindly do communicate - something - anything?
Nel Ashmole
Nel Ashmole is awaiting brand resolution
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