How can I contact MTN?

You can contact the brand by phone (083 135) or via the following email customercare@mtn.com

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

MTN | Complaints Book

Name: MTN
Rating: 6.1

Brand's performance

6.1

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

7.1%

Average Response Time

Solution Rate

7.7%

Average Ratings

10%

Customer Retention Rate

Category ranking

Mobile and Fixed Telecommunications

1 Metrofibre 30

2 Mondo 21.5

3 Mweb 17.3

...

MTN6.1

Mobile operator

083 135
[email protected]

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Patience

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MTN - Change of delivery method

I ordered a phone online via mtn and it was quick and easy. Then came the delivery day whereby the product had to be taken back because my fingerprint did not want to scan. The said I should call mtn to ask for manual delivery but I've been calling a…

No resolution

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