How can I contact MTN?

You can contact the brand by phone (083 135) or via the following email customercare@mtn.com

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

MTN | Complaints Book

Name: MTN
Rating: 17.5

Brand's performance

17.5

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

12.5%

Average Response Time

Solution Rate

12.5%

Average Ratings

Customer Retention Rate

100%

Category ranking

Mobile and Fixed Telecommunications

1 Metrofibre 30

2 Mondo 21.5

3 MTN 17.5

Mobile operator

083 135
[email protected]

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Elvin Rabothata

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MTN - Mtn sa poor customer service

MTN Service is very poor, Please be advised that on the 27th of October 2022, I made an immediate payment for the 12th of October 2022 invoice and sent the proof payment on the same day. The next day, on October 28, 2022, I received an email from customer…

No resolution

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Thabo

I think MTN is very rude, selfish and taking advantage of their customers. I have…

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