Brand's performance
13.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
14.3%
Average Ratings
30%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Mr Price13.5
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Mr Price - Wrong garment packed with no price tag

Resolved
5/10
Sindisiwe
Sindisiwe filed the complaint
28 December 2024
I oderded 2 dresses from Mr Price online shopping both dresses were Oakridge brand but when I collected my order at the workshop branch in Durban I found out that one of the dresses it is a wrong dress from RT Brand which is not a mango fit and flare dress which I have not ordered with no price tag bear in mind I wanted to use that mango dress this weekend hence I have a function, how can be your online department be this careless when it came to orders the invoice shows item was packed from Gateway store, I wanted the second dress from the pictures I sent not dress number 1
This complaint has a private attachment.
Incident date: 28 December 2024
Sindisiwe
Sindisiwe rated the brand
11 January 2025

Traveling from Pinetown to Gateway was not in my budget, I had to use my petrol to get to Gateway to get this issue resolve which was not even caused by me but the Brand, buying online should be convenient and easy by Mr price I regretted my decision and will never recommend any close friends and family to do so

This complaint was considered resolved.
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