Brand's performance
15.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
17.6%
Average Response Time
3.5%
Solution Rate
18.8%
Average Ratings
25%
Customer Retention Rate
0%
Category ranking
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Mr Price - Why isn't there an option to change the size of an item

No resolution
Laeeqa
Laeeqa filed the complaint
2 March 2022
I don't understand why Mr price can't change an items size if I've mistakenly ordered the wrong size and the order hasn't even been sent yet but they still tell me its not possible. Is it that hard for Mr price group to allow that? Now I must go to the store to exchange my item. I'm really frustrated and I will never ever be ordering from Mr price again! How hard is it for these people to change one items size! Very incompetent.
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Incident date: 2 March 2022
This complaint has been considered as not resolved.
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