Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Mr Price10
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Mr Price - Voucher bought at mr price home parkview - airtime was claimed from the voucher at kwaggasrand

No resolution
Yolanda Burger
Yolanda Burger filed the complaint
3 January 2023
My mother bought a voucher from Mr Price Home (Parkview) for Christmas. Two days after Christmas we wanted to buy something and it was noted that Airtime was claimed from the voucher at Kwaggasrand. An enquiry was opened and I am still waiting - no response since 27 December 2022. The assistant manager from Parkview just puts the phone down in my ear - he is still waiting. Very rude - not sure that is how a customer should be treated.
I bought R7000 worth of goods the same day from the store and I said I am bringing it back if no joy - he said so do it then.
Also asked if I should open a case with the police - he said - Yes go ahead.

Is this really how much I am worth as a customer MOSES!!!!?????
Incident date: 3 January 2023
This complaint has been considered as not resolved.
Comments

Shew I cant quite believe management of a retail store would have that type of attitude! Clearly it does not affect them personally so no concern! Absolutely shocking! I would love to see this resolved! I did have an issue and I went onto Instagram and got a response and resolution from Mr Price.