Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Mr Price10
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Mr Price - Very disappointing

No resolution
Rebotile maroga
Rebotile maroga filed the complaint
23 November 2022
I tried making an online purchase, but I was unsuccessful due to the the app was now updated to the otp option, so with me it gave me a problem because I was unable to get the otp it will tell me about the error and that it was unable to link my card,I don't know why because I have used this app for a long time now..I tried calling customer care but they couldn't assist,I was asked to send the screen shot,I did but still no luck.what annoys me is that I have been waiting for this promotion,now that is here I'm unable to purchase,some of the items I wanted are finished ,some on low stock,I'm very dissatisfaction cause tried raising this issue but no help.i have been using my acc since 2009,and now this is the treatment I get from mrp...very disappointing
This complaint has a private attachment.
Incident date: 23 November 2022
This complaint has been considered as not resolved.
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