Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

15.4%

Average Response Time

3.1%

Solution Rate

16.7%

Average Ratings

15%

Customer Retention Rate

0%

Category ranking

Men's and Women's Clothing

1 Lacoste 36.8

2 Markhams 29.8

3 PEP 14.8

...

Mr Price12.6

0800 212 535
[email protected]

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Mr Price - Unsatisfactory service

Sameerah Harmse filed the complaint

27 April 2021

We stood in line to purchase items and canceled the layby in order to process on the clothing account. We waited over 30mins just for them to find the layby, there was no professionalism to come and advise us that they still looking for the items instead the manager responds with there's thousands of laybys - I would've appreciate it if she were to apologize cause we waited long.

Incident date: 27 April 2021

This complaint has been considered as not resolved.

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