Brand's performance
12.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
15.4%
Average Response Time
3.1%
Solution Rate
16.7%
Average Ratings
15%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 29.8
3 PEP 14.8
...
Mr Price12.6
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Mr Price - Unsatisfactory service

No resolution
Sameerah Harmse
Sameerah Harmse filed the complaint
27 April 2021
We stood in line to purchase items and canceled the layby in order to process on the clothing account. We waited over 30mins just for them to find the layby, there was no professionalism to come and advise us that they still looking for the items instead the manager responds with there's thousands of laybys - I would've appreciate it if she were to apologize cause we waited long.
Incident date: 27 April 2021
This complaint has been considered as not resolved.
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