Brand's performance
9.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
0%
Average Ratings
50%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Mr Price9.4
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Mr Price - Unethical service

No resolution
Mahlatse Makgatho
Mahlatse Makgatho filed the complaint
27 November 2022
Mr price is becoming more of an unethical retail shop I have 2 complaints that happened in less that 2 months , 2 months ago Iay-byed clothes and when I had to fetch them they gave me the wrong parcel and I had to take it back. Last month I lay-byed again and when I had to fetch it on Friday they told me how they cannot help me with my lay-by because due to loadshedding they can't go in the storeroom and look for my parcel yet they have backup lights.... I understood til I went back and they told me they've misplaced my parcel and I have to go back and retake what I took the last time hence I couldn't find sizes of what i took the last time , I told them and they told me there's nothing they can do more especially Jabulani Mall Manager Lebo so now I can't tolerate this behavior anymore and all I can say is I don't want to take this situation further and make it a big deal but please talk to your Staff because they are too relaxed and lazy


Thank you
Incident date: 27 November 2022
This complaint has been considered as not resolved.
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