Brand's performance
9.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.8%
Average Response Time
2.4%
Solution Rate
12.5%
Average Ratings
14%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
...
Mr Price9.9
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Mr Price - Terrible customer service

No resolution
Sandra Mushanga
Sandra Mushanga filed the complaint
21 September 2021
The level of service from Mr. Price groups is honestly appalling. This month, I have not only experienced the worst service from one of their massive store Mr. Price Home Design Quarter and had ZERO feedback on how the nonsense there would be fixed going forward. But I have now had to cancel an account application because the reference number I got was not working. I spoke to 4 people about this and NO ONE can assist, they keep making empty promises of contacting me back and nothing. Each person has a different story and yet when in store, their own staff cannot get through to these same accounts.
I'm incredibly disgusted!!!
Incident date: 21 September 2021
This complaint has been considered as not resolved.
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