Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Mr Price10
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Mr Price - Stolen/lost online order

Resolved
5/10
Asanda
Asanda filed the complaint
30 December 2022
I ordered on the 18th and order eta was 23rd, I only got notified on the 28th that parcel is ready for collection around 1:30 but couldn’t come right away due to work.
2 hour later I get another notification that order was collected and I must share my experience
I tried customer service and it was are already closed so yesterday got through to agent named Yvonne, She advised I go to the store personally as it could be system error. Fine, I get there around 9 am this morning and I am told parcel hasn’t arrived yet email states it was scanned out. nobody can give me answers.
I wasted my petrol and drove there to fourways mall for what? my parcel is missing which I paid R359
Now what must happen? must I write on your twitter,IG,Facebook or hellopeter to get my money back and to notify the public about this.
This complaint has a private attachment.
Incident date: 30 December 2022
Asanda
Asanda rated the brand
10 February 2023

Was not pleased with the whole ordeal

This complaint was considered resolved.
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