Was buying a pair of pants, stood about 5 minutes in a self service line and two people were making a payment at the kiosk. Two gentlemen were in front of me. When the couple at the kiosk finished I asked the two gentlemen if they were going to go pay. They said no I can go on ahead of them. When I got to the kiosk a lady at the tills stopped me and told me the machine is not working. I asked if I can use the one next to it, she said no m, with an irritated face. I then went back to the line.
2 minutes later she’s helping two Indian gentlemen at the same machine that wasn’t ‘working’ when I had Deb wanted to pay.
So I left the items I had gone in to buy, and went home. It felt as though she didn’t want me to get the help I needed, and I felt discriminated.
It’s crazy that we have such poor service at such a large and popular shop. I buy all my kids clothes there.
Now all I want to do is pay off what’s owing on my account and close it. And never see MRP stores again.
complaint was considered "No resolution" due to lack of activity
This complaint has been considered as not resolved.
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