Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

15.4%

Average Response Time

3.1%

Solution Rate

16.7%

Average Ratings

15%

Customer Retention Rate

0%

Category ranking

Men's and Women's Clothing

1 Lacoste 36.8

2 Markhams 29.8

3 PEP 14.8

...

Mr Price12.6

0800 212 535
[email protected]

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Mr Price - Shoe

Devon Baxter filed the complaint

2 August 2022

Good day my wife bought me a pair of hiking shoes from Mr price sport for fathers day on the 18th June. She bought it at Cape Gate Mr Price sport. please see below photos to see the condition of the after 40 days this is unacceptable and please could I have a replacement pair I do not want a refund I would just like a new pair please.

This complaint has a private attachment.

Incident date: 2 August 2022

This complaint has been considered as not resolved.

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