Brand's performance
14.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
16.7%
Average Response Time
3.3%
Solution Rate
17.6%
Average Ratings
25%
Customer Retention Rate
0%
Category ranking
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Mr Price - Shoe

No resolution
Devon Craig Baxter
Devon Baxter filed the complaint
2 August 2022
Good day my wife bought me a pair of hiking shoes from Mr price sport for fathers day on the 18th June. She bought it at Cape Gate Mr Price sport. please see below photos to see the condition of the after 40 days this is unacceptable and please could I have a replacement pair I do not want a refund I would just like a new pair please.
This complaint has a private attachment.
Incident date: 2 August 2022
This complaint has been considered as not resolved.
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