Brand's performance
9.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.8%
Average Response Time
2.4%
Solution Rate
12.5%
Average Ratings
14%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
...
Mr Price9.9
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Mr Price - Refund

No resolution
JOY KHUMALO
JOY KHUMALO filed the complaint
28 June 2021
I have been calling Mr.Price for the past four weeks with no results about my refund. They claimed the refund was processed, I went to the bank nothing. I even emailed my bank statement to indicate that I never received the refund,. This is from the 30th May 2020 and still today 28/06/2021 I have not received anything, no feedback, no communication. I spend hours on the phone trying to resolve the matter and I have to hold on for hours with my airtime and no luck.
Incident date: 28 June 2021
This complaint has been considered as not resolved.
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