Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
2.5%
Solution Rate
12.5%
Average Ratings
14%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 16
3 Nike 10
...
Mr Price10
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Mr Price - Racism at mr price

No resolution
2/10
Minenhle
Minenhle filed the complaint
13 November 2020
I WAS REFUSED CUSTOMER SERVICE AT TILL POINTS, TOLD TO WAIT FOR A GUY HU WAS BUSY WITH ANOTHER CUSTOMER AND TOOK FOREVER. WHILE WAITING ANOTHER WHITE CUSTOMER CAME AND WAS HELPED BEFORE ME. I TOLD THEM I HAD BEEN THERE FOR A LONG TIME BUT STILL CONTINUED TO HELP THE WHITE CUSTOMER BEFORE ME AND IGNORED ME
. I WAS ALSO TOLD THE TILL POINTS DON'T ACCEPT ACCOUNT CARDS ANYMORE IF A CUSTOMER DOES NOT HAVE AN EMAIL ADDRESS (INTENTIONal LIES AND NO ACCOUNTABILITY). I WAS FURTHER GIVEN THE 'REGIONAL MANAGERS PHONE NUMBER (ON REQUEST) WHICH I LATER DISCOVERED BELONGED TO THE STORE MANAGER (ANOTHER INTENTIONAL MISLEADING LIE).

THIS IS PURE RACISM AND BLACK CUSTOMERS NOT BEING VALUED AND UNJUST TREATMENT!
Incident date: 13 November 2020
Minenhle
Minenhle rated the brand
19 September 2021

i believe Mr price should train theie employees to bette render a good service to all customers irrespective of our skin color

This complaint has been considered as not resolved.
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