Brand's performance
13.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
14.3%
Average Ratings
30%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Mr Price13.5
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Mr Price - Product quality

No resolution
1/10
Maggie Tswai
Maggie Tswai filed the complaint
20 December 2024
I have bought legging from Mr price kids for my daughter on the 16th December 2024. When i arrived home for her to fit the legging was torn on the side. It is very disappointing to fix other people's mess and Mr price you can do better than that. I need to be reimbursed as i had to take my own money to fix the legging.
This complaint has a private attachment.
Incident date: 20 December 2024
Maggie Tswai
Maggie Tswai rated the brand
31 January 2025

They don't care about the customer.

This complaint has been considered as not resolved.
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