Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 25.5
3 PEP 15.9
...
Mr Price1.5
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Mr Price - Poor service and poor accoutability

No resolution
Lebogang
Lebogang filed the complaint
4 January 2023
i ordered clothes mr price online on 22 december even today have not receive my order,when i send email to customer represetative they dont respond,called call center call agent advise my order is in store,went to store they was no order,called again agent told me my order is warehouse how i dont know,mr group have poor service ,they dont take accoutability if i receive my order or what or email nothing. they dont even follow up with their courier .need help with my order
Incident date: 4 January 2023
This complaint has been considered as not resolved.
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