Mr Price - Poor service and poor accoutability

i ordered clothes mr price online on 22 december even today have not receive my order,when i send email to customer represetative they dont respond,called call center call agent advise my order is in store,went to store they was no order,called again agent told me my order is warehouse how i dont know,mr group have poor service ,they dont take accoutability if i receive my order or what or email nothing. they dont even follow up with their courier .need help with my order