Mr Price - Poor service

On 22 December i was looking for item SKU100081018 size Medium online, i checked which Stores had them in Gqebera, it showed they had 3 of them at the Greenacres branch. I called 0800212535 and spoke to Babsie she confirmed they had them i asked her to put one aside i'm on my way, got to the store that was packed because it's christmas time, i didn't stand in the queue but spoke to Ababalwe i don't know if it's the same person i spoke to over the phone but she said Babsie left at 14:00 but gave me her(Ababalwe) number and asked me to check with her the following day, i did but still got no joy because she said they were still unpacking new boxes she'll let me know if she finds anything.
Today(29/12/22) i checked again online if the items are showing and called customer care and asked to be put through to Greenacres number held on for more than 20 minutes, i called Mr Price Home greenacres and asked for the clothing side, the lady told me the clothing side has a new number but she doesn't know it.