Brand's performance
13.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
14.3%
Average Ratings
30%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 PEP 33.5
...
Mr Price13.5
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Mr Price - Poor service

No resolution
2/10
Trudi van der Sandt
Trudi Sandt filed the complaint
3 May 2022
Worst service received from the branch. Gift voucher bought earlier this ear, and the staff was not eager to assist
Incident date: 30 April 2022
Trudi van der Sandt
Trudi Sandt rated the brand
31 May 2022

Lack of Customer relations, no idea of good Customer Service is. Store Managers clearly not trained properly. Wonderboom Junction's Manager words of all

This complaint has been considered as not resolved.
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