Good day , I have a serious concern about the service at Mr Price Gugulethu Mall , the staff there have no respect for customers at all , I had emailed you on your customer care email but I have not received a response . I was at the store on the 1st of December waiting in the que to pay my items , I am a regular customer at the store every month . Firstly there was only one till that was attending to customers while the rest of the staff were chatting amongst each other , while customers were being ignored quite a few customers were complaining about it , as this happens quite often at this store . The attitude they give you when they have to attend to you is appalling it is as if they are doing you a favour by attending to you , one of the till operators first let a fellow employee pay for her items while a customers were waiting to pay .The staff chat to each other while customers are waiting to pay , the attitude they give you when they scream out next customer it's as if the staff is doing you the customer a favour by attending to you , this staff needs to be trained they do not know customer service at all . The store is never open on time it is always past 9 , always opening late and when customers query it's always the same excuse that their tills are offline but we as customers can see them running around wiping down , when this is suppose to be done at a decent time not when the store is already suppose to be open . When you pay now at Mr Price Gugulethu Mall , they no longer ask you for your email address but you can see on the system while paying they skip that part to give you your slip , maybe because on your email there is a survey there a customer does that asks them about their experience this is intentionally done to avoid this. On the isles around the store you barely see staff , so if you're looking for an item you need to look for a staff member to assist you it's quite annoying . It's convenient to go to the store as it's not far from my home but if the service does'nt change , I won"t visit the store anymore and I wouldn't recommend my friends and family to either . May I suggest something ? Have mystery shoppers from time to time to visit the store , to see how staff behave around customers please and change management as well , I feel this will help . Please do something about customer service at the store as it a concern .
Incident date: 1 December 2021