Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Mr Price10
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Mr Price - Poor customer service

No resolution
1/10
Dr Hausiku
Dr Hausiku filed the complaint
18 March 2022
Good day.

I'm a usual customer at your shop. Recently about 2 weeks ago on a Saturday . I went to get myself a couple of v-neck tshirts, I was on duty that day.
After standing in the line, my turn came, the teller asked if I was paying cash or swiping.
Then I was referred to the next till where I can swipe. Reaching the other till, the lady referred me back to the previous teller, stating that she too can't swipe. I went back by now the teller was busy with another customer, I quietly waited for my turn. Then the teller informed me to wait for the supervisor(in a black shirt) to help me. The supervisor was standing in between the tills the whole time.
I asked her, if she could help me, she just looked at me and grabbed the red carry bag for another customer. By this time I was infuriated. I decided to storm out, that's when the supervisor uttered her only words to me, "if you want to go then go".
Can you please look into this matter.
Incident date: 18 March 2022
Dr Hausiku
17 April 2022
Very disappointed
Dr Hausiku
Dr Hausiku rated the brand
27 June 2022

They never bothered to even acknowledge my complaint.

This complaint has been considered as not resolved.
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