Mr Price - Polices cancelled but reinstated by mr price

So I had 2 policies with mr price,A2B COMMUTER PERSONAL ACCIDENT PLAN and 360° PROTECTION PLAN. So on the 7th November 2020 I went to mr price store, soshanguve crossing to cancel them. Got on a store phone and I thought all is done. I got an email confirmation to cancel them and it was done. Come last month( april 2021) got an sms of updated from mr price insurance, then I got an email of policy updated and I replied to it but it was an automatic response. Now on my statements it shows policy reinstated, by who? Why because I cancelled them? Now they deducted the money from my account. Mr price is doing as it pleases with my account. I'm gonna need that money back into my account immediately!