Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 26.5
3 Truworths 19.1
...
Mr Price1.5
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Mr Price - Payment for service cancelled

No resolution
Anna Marie De Bruin
Anna Bruin filed the complaint
12 May 2021
Last year my wife was offered a sim card from Mr Price.... She was informed that it work just like Vodacom.... After migrating from Vodacom No apps would work not even the banking app... Vodacom Informed her that she could Migrate back but only after Three(3) months... When the 3 months was over we phoned and told the operator we will be cancelling the sim since we can not use any app on the phone... The MRP 100 was never cancelled... Now they want us to pay for something we have never used there was even data bought on the sim card even after it was not in use.... From this mess started We had sent E-mails without any resolution.... They keep on calling at odd hours even( not allowed by the Consumer Protection act)... It borders on Harassment now.....
Incident date: 12 May 2021
This complaint has been considered as not resolved.
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